Strengthening Communications with Clients

It is not always what you say but how you say it. Develop strong communication techniques to hold valuable client discussions (1.0 CPD).

For the better part of every day, we are communicating with our clients. These discussions occur on a formal basis – gathering preliminary information, following up on issues, obtaining facts, presenting conclusions – and on an informal basis as we build relationships. Most times we are on the same page as our clients but there are other times when we must hold challenging conversations. Our ability to exchange ideas, voice our perspective and understand our client’s viewpoint all tie back to communication. This verifiable CDP course for CPAs help participants understand the different methods of communication and how to make the most of each. Many times, it is not what you say but how you say it. Developing communication strategies will provide a great benefit for partners and staff and in turn, will help strengthen relationships with clients.