Researching and Resolving Issues
Overview
When in public practice, it is inevitable that issues are encountered. These can be due to new standards, interpretation of existing standards or simply challenges in addressing client matters. A structured problem-solving approach is essential for saving precious time, arriving at the right conclusion and achieving quality.
The six-step approach outlined in this course provides a robust framework to guide practitioners through the process. Participants will gain a deep understanding of how to define an issue, gather pertinent information, identify and evaluate alternative solutions to conclude. Furthermore, participants will learn how to document their professional judgement used in arriving at conclusions and how to communicate effectively with clients.
The course combines theory with practical examples and real-life case studies to instill a grasp of the problem-solving process. By the end of this session, participants will be empowered with the knowledge and tools required to tackle issues head-on, bolstering their expertise and building trust with their clients.
Learning Objectives
By the end of the session participants will be able to:
- Develop a structured six-step approach to resolving and researching issues
- Appreciate the importance of defining an issue
- Formulate key questions to ask in problem-solving
- Recognize various sources of information to collect for issue resolution
- Develop an approach to identify alternative solutions
- Appreciate how to analyze solutions to arrive at conclusions
- Establish a process to communicate with clients
- Create an outline to meet documentation requirements
Course Content
Module 01
Review of basic public practice concepts and introduction of the problem-solving approach
Module 02
Defining the issue and determining the underlying cause
Module 03
Gathering information about the issue, determining resources needed and establishing an approach
Module 04
Identifying alternative solutions to the issue
Module 05
Developing criteria to analyze alternative solutions and arriving at an appropriate conclusion
Module 06
Performing final Steps including documentation, communication and implementation
Module 07
Review of key concepts and action planning
Module 08
Course Resources: Course slides and links to other revelant resources